User-Experience-Designer training materials: Salesforce Certified User Experience Designer & User-Experience-Designer guide torrent & Salesforce User-Experience-Designer quiz
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Salesforce User-Experience-Designer exam covers various topics related to user experience design, including design thinking, user research, prototyping, and user testing. Candidates are expected to demonstrate their knowledge of user-centred design principles and their ability to create effective and intuitive interfaces that improve user productivity, satisfaction, and engagement. Passing this certification exam demonstrates that the candidate has the expertise to design and optimize user experiences for Salesforce, which is a valuable skill in today's competitive job market.
Salesforce User-Experience-Designer Certification Exam is a valuable certification for individuals who want to demonstrate their expertise in designing user interfaces for Salesforce applications. It requires a combination of technical knowledge, design skills, and understanding of user behavior. By earning this certification, you will be able to showcase your skills to potential employers and clients, and you will be recognized as a qualified expert in user experience design for Salesforce.
Salesforce User-Experience-Designer Exam is designed to test the knowledge and skills of a user experience designer who can design and develop user interfaces for the Salesforce platform. User-Experience-Designer exam focuses on various aspects of user experience design, such as user research, user interface design, usability testing, and accessibility compliance. User-Experience-Designer exam is designed to test the candidate's ability to design user interfaces that are intuitive, easy to use, and aesthetically pleasing.
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Salesforce Certified User Experience Designer Sample Questions (Q207-Q212):
NEW QUESTION # 207
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
Answer: B
Explanation:
Explanation
According to the Salesforce Trailhead, the Trusted Advisor persona spends 3+ hours a day maintaining relationships with existing customers. They upsell products, grow deals, and manage renewals. This persona also spends time prospecting for new opportunities in existing accounts and gathering requirements from prospects1 Therefore, the key business process that defines their work and should be analyzed to make sure the delivered experience fits their needs is maintaining relationships with existing customers. This process involves understanding the customer's needs, goals, expectations, and satisfaction, as well as providing them with relevant solutions, support, and value. The UX Designer should focus on creating a user interface that enables the Trusted Advisor to easily access and update customer information, communicate and collaborate with customers, and track and measure customer loyalty and retention23 Managing sales pipeline and forecasting: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Data Expert persona. The Data Expert persona spends 3+ hours a day on reporting and sales forecasting. They also spend 1-3 hours managing the sales pipeline and tools for the sales team1 Customizing and administering Salesforce: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Sales Leader persona. The Sales Leader persona spends most of their day managing, coaching, and training sales reps. They also spend time managing tools and processes for sales reps, which includes customizing and administering Salesforce1 References:
Learn About Sales Cloud Personas Unit | Salesforce Trailhead
How to Increase Your Sales with Personas for Salesforce Users | RTS Labs How to Use Journey Mapping to Improve Employee Engagement
NEW QUESTION # 208
A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?
Answer: B
Explanation:
Explanation
Inviting developers to user testing is a good way to help them see the value of the design changes and understand the user needs and pain points. User testing is a method of evaluating a product or service by observing how real users interact with it and collecting feedback. By witnessing the user testing sessions, developers can see how the design changes improve the user experience, such as increasing usability, satisfaction, engagement, or conversion. User testing can also help developers empathize with the users and collaborate better with the designer. References:
[User Testing]
NEW QUESTION # 209
A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?
Answer: C
Explanation:
The best way for the designer to illustrate the existing process, including the pain points and opportunities, is to observe the complaints process and create a journey map. A journey map is a visual representation of the customer's or user's experience with a product or service, from their perspective. It shows the steps, interactions, thoughts, feelings, touchpoints, context, and opportunities for improvement along the way. A journey map can help the designer to understand the current state of the complaints process, identify the pain points and gaps, and prioritize the areas for intervention. A journey map can also help to communicate the user's needs and expectations to the stakeholders and developers, and align them on a common vision for the solution. References:
* : Start Your Journey Map Unit | Salesforce Trailhead
* : Add Journey Mapping to Your Solution Toolbox Unit | Salesforce Trailhead
* : Customer Journey Mapping Resources - Salesforce
NEW QUESTION # 210
Cloud Kicks wants to use Paths for onboarding its sales representatives.
Which Path feature should be used to add onboarding value?
Answer: A
Explanation:
The Path feature that should be used to add onboarding value for the sales representatives is the Key fields component. The Key fields component allows the admin to specify up to five fields that are important or required for each stage of the Path. The sales reps can see and edit these fields directly from the Path, without scrolling through the record page. This helps to guide the reps on what information they need to gather or update at each stage, and ensures data quality and completeness. The Key fields component can also be used to enforce validation rules or required fields, by preventing the reps from moving to the next stage until they fill out the necessary fields. References:
* : Set Up a Path
* : Considerations and Guidelines for Creating Paths
* : Optimize Sales Processes with Path in Salesforce
NEW QUESTION # 211
Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce.
Which conceptual approach would describe CK's new design solutions?
Answer: A
Explanation:
Cloud Kicks' new design solutions would be described by the conceptual approach of desirable, feasible, and viable. This approach is based on the human-centered design (HCD) methodology, which aims to create solutions that meet the needs, preferences, and expectations of the users or customers, while also being technically possible and economically sustainable. HCD is a creative problem-solving process that starts with identifying the user's problems and ends with creating solutions that address them. The desirable, feasible, and viable framework helps designers evaluate their solutions according to these three criteria:
* Desirable: A solution that people want or need, that solves a real problem for them, and that provides a meaningful and relevant experience.
* Feasible: A solution that can be created with new or existing technology, that is within the scope and capabilities of the organization, and that can be tested and validated.
* Viable: A solution that fits the organization's business model, that generates value for the stakeholders, and that is sustainable in the long term.
By applying this framework, Cloud Kicks can ensure that its new design solutions for its sales processes in Salesforce are not only user-friendly, but also technically sound and profitable. This can help Cloud Kicks achieve its business goals, while also delivering more satisfying and delightful customer experiences.
References:
* Explore Human-Centered Design
* IDEO's Desirability, Viability, Feasibility Framework: A Practical Guide
NEW QUESTION # 212
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