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2025 Pass-Sure Study GCX-ARC Materials | 100% Free GCX-ARC Study Material
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Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Exam is a certification exam designed for professionals working in the field of customer experience architecture. GCX-ARC exam is designed to validate a candidate's expertise in architecting, implementing, and maintaining customer experience solutions using the Genesys Cloud CX platform. The Genesys Cloud CX platform is a cloud-based contact center solution that enables organizations to provide exceptional customer experiences across channels and touchpoints.
Genesys GCX-ARC Certification Exam is an essential qualification for professionals who work with the Genesys Cloud CX platform. By passing the exam, candidates can demonstrate their expertise in this critical area and enhance their career prospects. With the range of resources provided by Genesys, candidates can prepare for the exam with confidence and ensure that they are well-equipped to excel in their roles.
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Genesys Cloud CX: Architect Certification Sample Questions (Q40-Q45):
NEW QUESTION # 40
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Hold Music
- B. Play Wait Time
- C. Play Estimated Wait Time
- D. Approximate Wait Time
Answer: C
NEW QUESTION # 41
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. DTMF
- B. Prompts
- C. IVR
- D. Flow
Answer: B
NEW QUESTION # 42
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Microseconds
- B. Minutes
- C. Milliseconds
- D. Seconds
- E. Hours
Answer: B,D
NEW QUESTION # 43
Which ACD routing method routes interaction to the next available agent?
- A. Bullseye ACD
- B. Skills based routing
- C. All of the above
- D. Standard ACD
Answer: D
NEW QUESTION # 44
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Data Table Lookup
- B. Collect Input
- C. Set Flow Outcome
- D. Call Back
- E. Get Participant Data
- F. Call Data Action
Answer: A,B,C,F
NEW QUESTION # 45
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